FAQ — Remote CCTV Monitoring Questions Answered — Protego Eye

Question 1

How quickly does Protego Eye respond to an alarm or incident?

Accepted Answer

Protego Eye guarantees a 30-second response to any alarm or suspicious activity. Our dedicated monitoring agents are watching your cameras in real time and will take action — including live audio announcements and emergency service notification — within 30 seconds of detecting an incident.

Question 2

What is the "If We Miss, You Don't Pay" guarantee?

Accepted Answer

If a robbery or break-in occurs at your monitored location and our team fails to detect and respond to it, your next month of monitoring service is completely free. This guarantee applies to our Dedicated Live Monitoring and Ultra Dedicated plans.

Question 3

What types of businesses does Protego Eye monitor?

Accepted Answer

Protego Eye provides remote CCTV monitoring for retail stores, hotels, gas stations, restaurants, educational institutions, healthcare facilities, residential properties, and industrial sites. We tailor our monitoring approach to the specific security needs of each industry.

Question 4

Do I need to install new cameras to use Protego Eye?

Accepted Answer

In most cases, Protego Eye can integrate with your existing CCTV cameras. Our team will assess your current setup and advise if any upgrades are needed to meet the minimum resolution and connectivity requirements for effective remote monitoring.

Question 5

Can I access my camera feeds on my mobile phone?

Accepted Answer

Yes. Protego Eye provides mobile access so you can view your live camera feeds from anywhere at any time. Our mobile solution keeps you connected to your business 24/7 alongside our dedicated monitoring team.

Question 6

How does Protego Eye protect my privacy and video data?

Accepted Answer

All video footage is encrypted in transit and at rest. Access is strictly limited to authorized Protego Eye monitoring agents and, where required by law, emergency responders or law enforcement. We do not sell or share your footage with third parties. Full details are in our Privacy Policy at https://protegoeye.com/privacy.

Question 7

What is the difference between Dedicated and Shared Live Monitoring?

Accepted Answer

Dedicated Live Monitoring assigns one agent exclusively to your location at all times, providing the fastest possible response and the most attentive coverage. Shared Live Monitoring uses a pool of agents who monitor multiple locations, making it a more cost-effective option while still providing 24/7 coverage and AI-powered alerts.

Question 8

How do I get started with Protego Eye?

Accepted Answer

Contact us at +1 (315) 203-5138 or visit https://protegoeye.com/contact to request a free estimate. Our team will assess your site, recommend the right plan, and handle the setup — typically within a few business days.

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